Privacy Policy

This Privacy Policy describes how GridTier Media LLC (“GridTier,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit and use our website. We understand the importance of privacy and are committed to protecting your personal information. Please read this policy carefully to understand our practices regarding your personal information and how we will treat it.

1. Information We Collect

1.1 Personal Information: When you visit our website and voluntarily provide your personal information, such as your name, email address, phone number, and any other contact details, we collect and store this information. We may also collect additional information you choose to provide, such as your business name, the services you offer, your service area, or any other relevant details.

1.2 Usage Information: We may collect certain non-personal information automatically when you use our website, including your IP address, browser type, operating system, and the pages you visit. This information helps us improve our website and provide a better user experience.

1.3 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You have the option to disable cookies through your browser settings, but please note that some features of the website may not function properly as a result.

2. Use of Personal Information

2.1 Providing Services: We use your personal information to provide you with the services you request, including responding to your inquiries, scheduling calls, delivering and supporting the services you have engaged us for, and communicating with you about your account.

2.2 Website Improvement: We may use your information to improve our website, develop new features, conduct market research, and enhance the overall user experience.

2.3 Marketing Communications: With your consent, we may send you marketing communications regarding our services, special offers, or other relevant information. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the email, replying STOP to any text message, or contacting us directly.

2.4 Legal Compliance: We may use or disclose your personal information if required by law, regulation, legal process, or government request, or to protect our rights, property, or safety, as well as the rights, property, or safety of others.

3. Data Sharing

3.1 Service Providers: We will not share your personal information with any third-party providers.

3.2 We respect your privacy choices, especially concerning the sharing of your personal information. Any information you provide through opt-in consent will not be shared with third parties for marketing or promotional purposes.

3.3 Legal Obligations: We may disclose your personal information to comply with legal obligations, enforce our terms of service, or protect our rights, property, or safety.

4. Mobile Information and SMS Messaging

If you provide your mobile phone number and check a consent box on our contact form, you are opting in to receive text messages from GridTier Media LLC. We use that number only to send the categories of messages you consented to:

• Marketing messages — special offers, discounts, and service updates, if you checked the marketing consent box.
• Non-marketing messages — account updates, service alerts, scheduling and onboarding reminders, and support-related communications, if you checked the non-marketing consent box.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message; reply HELP for assistance, or contact us using the details in Section 9. Consent to receive text messages is never a condition of purchasing any goods or services from us. Mobile opt-in data and consent records are retained solely for compliance purposes and are never sold, rented, or shared for marketing or promotional purposes.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your information, as well as the right to restrict or object to its processing. To exercise these rights or for any privacy-related inquiries, please contact us using the information provided below.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and indicating the effective date. We encourage you to review this policy periodically to stay informed about how we handle your personal information.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of the rights described above, please contact us:

• GridTier Media LLC
• 5725 S Valley View Blvd, Suite 7, Las Vegas, Nevada 89118, United States
• Email: support@gridtier.com
• Phone: (702) 289-4314
• Hours: Monday – Saturday, 7:00 AM – 8:00 PM PST

We will strive to address your inquiries and resolve any concerns in a timely and appropriate manner.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.